Refund policy

At Nutrastic, your satisfaction is our priority. We take great care to ensure our superfood products are fresh, safe, and of the highest quality. Due to the nature of our products, we have the following policy:

1. Eligibility for Return/Exchange

We only offer returns or exchanges if:

• You receive a damaged, defective, or incorrect product.

• You notify us within 48 hours of delivery with proof (photo/video).

2. Non-Returnable Items

• Opened, used, or partially consumed products.

• Products returned without original packaging.

• Items purchased during special sales or promotions (unless damaged/defective).

3. Refund Process

• If approved, refunds will be processed to your original payment method within 5–7 business days.

• For exchanges, replacement products will be shipped within 3–5 business days after approval.

4. How to Request a Return/Refund

• Email us at info@nutrastic.com or call [Insert Number] with your order number, issue details, and clear images/videos.

• Our team will review and respond within 24–48 hours.

5. Shipping for Returns

• In case of damaged/incorrect items, Nutrastic will bear the return shipping cost.

• For all other approved returns, customers may need to arrange and pay for shipping.

6. Note

We do not accept returns due to taste preferences or change of mind, as food items are perishable.